Towards New Metrics for Multitasking Behavior
In this paper we propose new metrics to investigate computer-based multitasking behavior. These metrics range from a very lean dichotomous variable to a very rich measure based on switches that combines user, task and technology considerations. We demonstrate how to calculate these measures with an exploratory study based on self-reported user logs. The development of new metrics to research multitasking behavior lays the foundation to incorporate this variable in future studies of human-computer interaction.
The work available here is the abstract.
Proceedings of the CHI 2009 Extended Abstracts on Human Factors in Computing Systems
Benbunan-Fich, Raquel; Adler, Rachel F.; and Mavlanova, Tamilla, "Towards New Metrics for Multitasking Behavior" (2009). Computer Science Faculty Publications. 19.