Title

The Dark and Bright Sides of Personal Use of Technology at Work: A Job Demands–Resources Model

Document Type

Article

Publication Date

12-1-2017

Abstract

As employees increasingly use technology for personal purposes in the workplace, tensions between proponents of control versus flexibility are rising. Proponents of control emphasize negative consequences and argue for employee restrictions and monitoring, whereas those for flexibility highlight positive consequences and advocate for employee discretion. We build consensus between these two approaches by adopting the job demands–resources model to show why the personal use of technology at work has both negative and positive effects on organizational outcomes, and then, we theorize about several boundary conditions that mitigate or strengthen these effects. We discuss implications for human resource development (HRD) scholars and professionals.

DOI

10.1177/1534484317725438

Publication Title

Human Resource Development Review

Volume Number

16

Issue Number

4

First Page

425

Last Page

447

ISSN

15344843

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