GenAI Chatbot for Restaurants in Southeast Asia
Location
SU-215
Start Date
1-5-2026 1:10 PM
Department
Management and Marketing
Abstract
Conducting a series of in-depth discussions with restaurants in Danang, Ahamove has gained valuable insights into the challenge emerging in the food and beverage (F&B) sector. Many restaurants rely on partnerships with dominant but less innovative food-delivery platforms to maintain their order volume and revenue stability. However, this dependence comes at a cost – rising commission rates and shrinking profit margins. To address these issues, we are developing a GenAI-powered chatbot/virtual assistant aimed at disrupting the current cash-burning food delivery model while enhancing operational efficiency. Leveraging Large Language Models (LLMs) and GPT-4, the chatbot can be seamlessly integrated into each restaurant’s Facebook Messenger within just one day. Once integrated, the chatbot handles the entire food-ordering process – from recommending dishes and collecting customer delivery details to coordinating driver dispatch. Incoming orders are relayed to merchants through the AhaMerchant web portal, allowing them to prepare meals promptly. Drivers are then dispatched for delivery, ensuring that orders are fulfilled within 15 minutes. This AI solution delivers significant advantages for restaurant owners. Compared to human operators, the virtual assistant provides instant responses and can simultaneously serve multiple customers at any time. Moreover, early adopters of this technology benefit from commission-free service and retain ownership of customer data, including user preferences and order history.
Faculty Sponsor
Tung Cu
GenAI Chatbot for Restaurants in Southeast Asia
SU-215
Conducting a series of in-depth discussions with restaurants in Danang, Ahamove has gained valuable insights into the challenge emerging in the food and beverage (F&B) sector. Many restaurants rely on partnerships with dominant but less innovative food-delivery platforms to maintain their order volume and revenue stability. However, this dependence comes at a cost – rising commission rates and shrinking profit margins. To address these issues, we are developing a GenAI-powered chatbot/virtual assistant aimed at disrupting the current cash-burning food delivery model while enhancing operational efficiency. Leveraging Large Language Models (LLMs) and GPT-4, the chatbot can be seamlessly integrated into each restaurant’s Facebook Messenger within just one day. Once integrated, the chatbot handles the entire food-ordering process – from recommending dishes and collecting customer delivery details to coordinating driver dispatch. Incoming orders are relayed to merchants through the AhaMerchant web portal, allowing them to prepare meals promptly. Drivers are then dispatched for delivery, ensuring that orders are fulfilled within 15 minutes. This AI solution delivers significant advantages for restaurant owners. Compared to human operators, the virtual assistant provides instant responses and can simultaneously serve multiple customers at any time. Moreover, early adopters of this technology benefit from commission-free service and retain ownership of customer data, including user preferences and order history.